Remote Support: Reliable IT Assistance Anywhere at Sea

Our remote support service ensures your vessel’s IT systems are fully operational, no matter where you are. Whether it’s troubleshooting a network issue, adjusting settings, or updating software, we provide quick, secure solutions remotely. Here’s how our remote support works:

1. Secure VPN Connections: We establish a Virtual Private Network (VPN) connection directly with your vessel’s systems, ensuring a secure and encrypted link. This allows us to access and manage your onboard network and IT infrastructure as if we were physically onboard, safeguarding sensitive information while providing efficient support.

2. Trusted Remote Access Tools: For direct screen sharing and hands-on troubleshooting, we utilize trusted platforms like Anydesk and TeamViewer. These tools enable us to view your system in real-time, make quick adjustments, and guide your crew through any necessary actions, reducing downtime and keeping your operations running smoothly.

3. Continuous Monitoring and Updates: Our remote support goes beyond troubleshooting. We can perform software updates, monitor system health, and proactively manage configurations to prevent issues from arising. With regular check-ins, we ensure that your IT systems remain optimized and secure.

4. Instant Assistance Worldwide: Whether in port or on open water, our support team is just a connection away. Remote support minimizes the need for onboard visits and provides instant assistance, saving time and reducing potential travel costs.

With remote support, we handle your IT challenges quickly and efficiently, giving you peace of mind and allowing your crew to focus on their work.