Support desk
24/7 Maritime Support Remote & Onboard
When the internet drops, an antenna stops tracking or the firewall blocks what it should not, our engineers pick up, day and night. We solve the problem remotely where possible and send an engineer on board where it is not.
What 24/7 support means
The same engineers who install your systems answer the call
"24/7 support" only helps when the person answering knows the equipment. At Satcenter, support is handled by the engineers who install and commission satellite and IT systems on vessels every week, not by a call centre reading from a script.
Support is more than answering the phone. We install, mount, commission and maintain the equipment ourselves, antennas from KVH, Intellian, Cobham and KNS, Starlink and OneWeb terminals, and firewalls from FutureKonnect, MikroTik, Marpoint, Peplink and Fortinet, and we support systems installed by others as well:
- Installation and mounting of antennas, terminals, firewalls and network equipment
- Maintenance: inspections, firmware updates and replacement of worn or failed parts
- Fault finding on satellite links, antennas, networks and onboard services
- Remote access to routers, firewalls and antenna controllers to fix configuration problems straight away
- Step-by-step guidance for the crew when something has to be checked or reset on board
- An engineer on board at the next port when hardware has to be repaired or replaced
- A written report of the cause, the solution and any follow-up
Scope
Systems we support on board
One number for every connected system on the vessel, for installation, maintenance and faults.
Starlink & OneWeb
Terminal offline, obstructions, slow speeds, subscription and activation questions, failover that does not switch.
KVH, Intellian & Cobham antennas
Installation, mounting, commissioning and service of VSAT and TV antennas, including KNS: tracking and blockage faults, modem and controller errors.
Inmarsat & Iridium
Fleet Xpress, FleetBroadband, Inmarsat C and Iridium Certus: activation, airtime and terminal faults.
Onboard network & Wi-Fi
Switches, access points, VLANs, crew Wi-Fi vouchers and data limits, and links that do not balance or fail over.
Firewalls & cyber security
Installation, configuration and maintenance of the firewalls we work with: rules, VPN access, firmware updates and a first response when something looks suspicious.
VoIP telephony
Phones that do not register, poor call quality over satellite, PBX changes and new extensions.
Satellite TV & IPTV
Satellite TV antennas that lose the signal, missing channels, and IPTV in cabins and day rooms.
CCTV
Cameras offline, recorder and storage problems, and remote viewing from the office.
Firewalls
Firewall installation and maintenance by the people who support it
The firewall decides which link the vessel uses, who gets how much data and what is kept out. We supply, install and maintain the firewalls and routers we work with every day, FutureKonnect, MikroTik, Marpoint, Peplink and Fortinet, and take over existing units on board.
- Installation and commissioning in the rack, connected to every satellite and 4G/5G link on board
- Configuration of VLANs for bridge, business, crew and OT, with failover and load balancing between links
- Crew internet with vouchers, data limits and fair-use policies
- Secure remote access (VPN) for the office and for service engineers
- Maintenance: firmware updates, security patches, configuration backups and rule reviews
- Replacement of a failed unit with the saved configuration restored
More about maritime cybersecurity and our maritime IT services.
How it works
What happens when you call us
Every request follows the same steps, so you always know who is working on the problem and what happens next.
1. You reach an engineer
By phone, e-mail or the form on this page. Tell us the vessel name or IMO, its position or next port, and what has stopped working.
2. Remote diagnosis
We connect to the equipment through a secure remote session, or use the backup link, and check the antenna, modem, router and firewall.
3. Fix or workaround
Most configuration and network faults are solved remotely. If a part has failed, we keep the vessel online through a backup link where one is available.
4. Engineer on board
For hardware repairs we plan an attendance at the next suitable port, with the parts and configuration prepared in advance.
Satellite internet (Starlink, OneWeb and VSAT), Inmarsat and Iridium terminals, 4G/5G, firewalls and routers, the onboard network and Wi-Fi, VoIP telephony, TV and IPTV, and CCTV. If the fault turns out to be in another system, we tell you who to contact.
Yes. We support and repair existing KVH, Intellian, Cobham, KNS, Starlink and OneWeb installations and can take over the support of a complete onboard network. For a new vessel we start with a short review of the installation so we know what is on board.
Yes. As long as one link is working, the main connection, a backup link or a satellite phone, we can connect remotely or guide the crew step by step. Hardware that has to be replaced is planned for the next port call.
Call +31 85 560 71 20 or e-mail info@satcenter.tv. Please include the vessel name or IMO, the position or next port, and a short description of the problem.
Yes. We take over existing FutureKonnect, MikroTik, Marpoint, Peplink and Fortinet units: we review the configuration, save a backup, update the firmware and document the set-up, so that support can start from a known state.
Get in touch
Request support
Tell us the vessel name or IMO, the position or next port and what you need. For urgent problems, please call, the phone is answered day and night.
- Call us 24/7+31 85 560 71 20
- Emailinfo@satcenter.tv
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Head OfficeKortebrantstraat 7A
3031 PM Rotterdam
The Netherlands -
Türkiye OfficeEsentepe, Yüzbaşı Kaya Aldoğan Sk. No:4
34394 Şişli / İstanbul
Türkiye